Infiniti Warranty Coverage Explained: What’s Covered and What’s Not
You just drove your new Infiniti off the lot, the premium leather seats still have that new-car smell, and you’re already wondering—what happens if something breaks?
That peace of mind you feel behind the wheel of your Infiniti isn’t just about the purr of the engine or the comfort of the cabin. It’s also about knowing that your Japanese luxury engineering is backed by a solid warranty. But understanding what’s actually covered, for how long, and what’s excluded can feel like deciphering a legal document.
This guide breaks down Infiniti warranty coverage into plain English. We’ll walk you through the new car warranty, powertrain protection, certified pre-owned options, extended plans, and all those little details the dealer might forget to mention. Let’s dive in and make sure you’re covered.
TL;DR (Too Long; Didn’t Read)
Infiniti’s new vehicle warranty includes a 4-year/60,000-mile bumper-to-bumper limited warranty and a 6-year/70,000-mile powertrain warranty that covers the engine, transmission, and drive systems . Certified Pre-Owned (CPO) vehicles get extended coverage up to 6 years/unlimited miles depending on mileage . Extended protection plans can push coverage to 8 years/unlimited miles . The warranty doesn’t cover wear items like tires and brakes, damage from accidents or misuse, or issues from lack of maintenance .
Key Takeaways
- New Car Warranty: 4 years/60,000 miles bumper-to-bumper, 6 years/70,000 miles powertrain
- CPO Warranty: Varies by mileage; vehicles under 15,000 miles get 6 years/75,000 miles from original sale date; vehicles with 15,000-60,000 miles get 6 years/unlimited miles
- Warranty Start Date: Coverage begins on the date the vehicle is delivered to the first retail buyer or put into service, whichever is earlier
- $0 Deductible: Most CPO repairs have no deductible (except CPO Select with $100 deductible)
- What’s Not Covered: Normal wear and tear, tires and brakes, damage from accidents, modifications, off-road use, and lack of scheduled maintenance
- Transferable: CPO warranty can be transferred to one subsequent private owner
Understanding Your Infiniti New Vehicle Warranty
When you purchase a brand-new Infiniti, you’re getting one of the better factory warranties in the luxury segment. Here’s what it covers and for how long.
Bumper-to-Bumper Limited Warranty
This is your basic coverage for most parts of the vehicle. Infiniti covers your new car for 4 years or 60,000 miles, whichever comes first . Think of it as the “everything except the obvious wear items” coverage. If a part fails due to a manufacturing defect or material issue during this period, Infiniti will repair or replace it at no cost to you .
Powertrain Limited Warranty
The powertrain is the heart of your vehicle—the parts that actually make it move. Infiniti provides a longer warranty for these critical components: 6 years or 70,000 miles .
This covers:
- Engine: All internal engine parts
- Transmission/Transaxle: The gearbox that transfers power
- Transfer Case: On all-wheel-drive models
- Drive Systems: The parts that send power to the wheels
So, if you’re rolling down the highway in your QX60 and something major goes wrong with the engine at 65,000 miles, you’re still covered. That’s solid peace of mind for luxury road trip vehicle owners.
INFINITI Premium Care
For 2023 and newer models, Infiniti includes Premium Care—a service plan that covers select maintenance for up to 3 years or a designated mileage period, whichever comes first . This helps with routine upkeep and adds to the Total Ownership Experience that Infiniti promises.
How to Check Your Warranty Expiration
Not sure where you stand? Here’s a quick reference for when your powertrain warranty expires based on purchase year :
| Year Purchased | Powertrain Warranty Expires |
|---|---|
| 2019 | 2025 or 70,000 miles |
| 2018 | 2024 or 70,000 miles |
| 2017 | 2023 or 70,000 miles |
| 2016 | 2022 or 70,000 miles |
| 2015 | 2021 or 70,000 miles |
The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into service, whichever is earlier .
Infiniti Certified Pre-Owned (CPO) Warranty
Buying a used Infiniti? The CPO program offers some impressive coverage that can be better than many competitors.
What Qualifies for CPO?
To be eligible for Infiniti’s CPO program, a vehicle must:
- Be from within the last 5 model years
- Have fewer than 60,000 miles
- Pass a 167-point inspection
- Have a clean vehicle history report
- Be free from major collisions or repair work
Two Tiers of CPO Warranty
Infiniti offers different CPO warranties depending on the vehicle’s mileage :
Standard CPO (Under 15,000 miles):
- 6 years/75,000 miles from original sale date
- $0 deductible
- One year of prepaid maintenance
Standard CPO (15,000-60,000 miles):
- 6 years/unlimited miles from original sale date
- $0 deductible
- One year of prepaid maintenance
That unlimited mileage coverage is a standout feature. If you’re buying a used Infiniti QX60 with 25,000 miles on it, you could essentially have powertrain coverage for as long as you own the vehicle.
CPO Select (For Higher-Mileage Vehicles)
Infiniti also offers CPO Select for vehicles up to 10 model years old and 100,000 miles :
- 12 months/12,000 miles limited powertrain warranty
- $100 deductible
- 84-point inspection instead of 167-point
- One oil change and tire rotation
Additional CPO Benefits
- Roadside Assistance: 24/7 coverage and trip interruption reimbursement up to $100 per tow and $500 per trip interruption
- Car Rental: Up to 5 days of rental reimbursement at $50 per day
- Transferable: The CPO warranty can be transferred to one subsequent private owner
What’s NOT Covered: The Fine Print
This is where many owners get surprised. The warranty has specific exclusions you need to know about .
Normal Wear and Tear
Parts that naturally wear out over time aren’t covered. This includes:
- Tires
- Brake pads and rotors
- Wiper blades
- Clutch components
- Battery (after the initial warranty period)
Damage from External Factors
The warranty won’t cover damage from:
- Accidents or collisions
- Off-road driving
- Vandalism, theft, fire, or flooding
- Environmental damage (bird droppings, tree sap, road salt, hail, etc.)
- Improper use of the vehicle
Maintenance and Owner Negligence
If you skip scheduled maintenance, the warranty may not cover repairs that result from that neglect. Also:
- Using the wrong fuel, oil, or fluids
- Modifying or racing the vehicle
- Damage from improper repairs done by non-authorized shops
Cosmetic Issues
Paint imperfections, interior wear, and normal fading or discoloration are not covered .
Incidental Costs
Here’s an important one. The warranty does not cover incidental or consequential damages. This means if your car is in the shop for warranty work, Infiniti won’t cover rental cars, lost wages, or other inconvenience costs .
Real-World Scenarios: What Owners Are Facing
The 2005 Infiniti FX Sensor Nightmare
A forum poster described a persistent “Tire pressure too low” warning in their 2005 Infiniti FX. Despite proper tire inflation, the light wouldn’t turn off. The culprit? Faulty TPMS sensors with depleted batteries. The takeaway: TPMS sensors are wear items with batteries that eventually die. They’re not covered under warranty after a certain point .
The Used Infiniti Surprise
A buyer purchased a 2020 QX50 from a private seller, assuming it still had some factory warranty. They were right—but they didn’t know that the 2020-2021 models needed a dealer software update to enable Wireless Apple CarPlay. The previous owner never had it done, meaning the new owner had to visit the dealer themselves . The takeaway: When buying used, always check what factory updates or recalls might be outstanding.
Infiniti Extended Protection Plans
Once your factory warranty expires, you have options to keep coverage going.
Infiniti Extended Protection Plan (Dealer)
Infiniti offers an extended protection plan through authorized retailers:
- Coverage up to 7 years/100,000 miles
- Requires using Infiniti dealerships and OEM parts
- Terms are not customizable
Elite Wrap Extended Protection
For CPO vehicles, Infiniti offers the Elite Wrap plan:
- Coverage up to 8 years/unlimited miles
- Over 220 vital components covered
- Exclusive Infotainment System coverage
- 0% payment plan available for 6-24 months
- Extended Roadside Assistance included
Third-Party Options
Companies like Endurance offer more flexible coverage that can be cheaper than dealer plans:
- Customizable plans for any budget
- Can cover discontinued models
- You’re not locked into using dealerships for repairs
- May include benefits like 24/7 roadside assistance and key fob replacement
One Q50 owner noted that a starter replacement for their vehicle cost between $1,164 and $1,272—a repair that would have been covered under an extended plan .
Comparison of Infiniti Warranty Options
| Coverage Type | Bumper-to-Bumper | Powertrain | Max Mileage | Deductible | Transferable? |
|---|---|---|---|---|---|
| New Vehicle Warranty | 4 yrs/60k mi | 6 yrs/70k mi | 70,000 mi | $0 | Yes |
| CPO (<15k mi) | 6 yrs/75k mi* | 6 yrs/75k mi* | 75,000 mi | $0 | Yes (once) |
| CPO (15-60k mi) | 6 yrs/unlimited mi* | 6 yrs/unlimited mi* | Unlimited | $0 | Yes (once) |
| CPO Select | Not included | 1 yr/12k mi | 12,000 mi | $100 | Yes |
| Extended Dealer Plan | Optional | Optional | 100,000 mi | Varies | Varies |
| Elite Wrap (CPO Upgrade) | Optional | Optional | Unlimited | Varies | Varies |
*Coverage is from the vehicle’s original in-service date .
Dispute Resolution: What If You Have a Problem?
If you have a warranty issue that your dealer won’t resolve, Infiniti has a formal process for you.
Step 1: Talk to the Dealer
Start with the retailer management. Infiniti recommends discussing the situation with them first .
Step 2: Contact Infiniti Consumer Affairs
If the dealer can’t help, call Infiniti at 1-800-662-6200. Have this info ready:
- Your name, address, and phone number
- Vehicle identification number (VIN)
- Date of purchase and current odometer reading
- Your Infiniti retailer’s name
- Details of the concern
Step 3: BBB AUTO LINE
If you’re still unsatisfied, you can use the BBB AUTO LINE program. This is a mediation and arbitration service that Infiniti participates in. It’s required before you can seek remedies under the federal Magnuson-Moss Warranty Act .
The BBB will typically send a final decision within 40 days. Vehicles under 4 years old and 60,000 miles are generally eligible .
Goodwill Assistance
Infiniti may occasionally offer to cover repairs outside the warranty period on a case-by-case basis. This is sometimes called an “adjustment program.” If you have a specific concern, you can call Consumer Affairs to discuss it .
Frequently Asked Questions (FAQ)
What is the Infiniti bumper-to-bumper warranty?
Infiniti covers new vehicles for 4 years or 60,000 miles with a limited warranty that covers most parts of the vehicle against manufacturing defects .
How long is the Infiniti powertrain warranty?
The powertrain warranty lasts 6 years or 70,000 miles and covers the engine, transmission, transfer case, and drive systems .
Does Infiniti CPO cover the bumper-to-bumper warranty?
Yes, but only for the remaining portion of the original 4-year/60,000-mile warranty. After that, the CPO warranty provides extended coverage based on mileage tier .
Can I transfer my Infiniti warranty to a new owner?
Yes. The CPO warranty can be transferred to one subsequent private owner using Infiniti’s transfer process. The new vehicle warranty also transfers with the car .
What does the Infiniti CPO warranty not cover?
It doesn’t cover failures from lack of maintenance, damage from abuse or motorsport, paint damage, wear items like tires and brakes, or modified vehicles .
What is the Infiniti Elite Wrap extended protection plan?
It’s an optional upgrade for CPO vehicles that extends coverage up to 8 years with unlimited miles and includes more than 220 covered components, plus infotainment system coverage .
Do I have to pay a deductible for CPO warranty repairs?
No, for the standard CPO program. CPO Select has a $100 deductible .
Is roadside assistance included?
Yes. Roadside assistance is available 365 days a year during the length of the vehicle’s limited warranty coverage . CPO vehicles also get roadside assistance and trip interruption benefits .
The Verdict: Know Your Coverage, Drive with Confidence
Understanding your Infiniti warranty is like knowing the rules of the road—it keeps you from getting blindsided. The new car warranty is competitive with 4 years/60,000 miles bumper-to-bumper and 6 years/70,000 miles powertrain coverage. If you’re buying used, the CPO program is genuinely impressive, especially the unlimited mileage option for vehicles with more than 15,000 miles.
The key takeaway is this: keep up with your maintenance, know what’s excluded, and don’t hesitate to use the dispute resolution process if you hit a wall. Your Infiniti is a performance luxury vehicle worth protecting, and the warranty is your safety net.
Have you had any warranty experiences with your Infiniti—good or bad? Share your story in the comments below!
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